KONE online customer tools and services

KONE, a global leader in elevator and escalator solutions, sought to enhance their online customer experience by creating a cutting-edge digital design tool. Their goal was to empower users to easily design and visualize elevator and escalator solutions tailored to their unique needs.

I collaborated closely with KONE’s design team to conceptualize and develop the KONE Studio, sn online tool that revolutionizes how customers interact with their product designs. The process included:

• Comprehensive User Data Research


  In-depth research to understand customer pain points and needs. This involved analyzing user data and performing detailed interviews with a diverse set of users and stakeholders to gather insights.
  

• Stakeholder Collaboration


  Partnering with KONE’s internal and external stakeholders, I aligned the tool's design goals with the company’s broader strategic objectives. This ensured seamless integration with their existing digital ecosystem.
  

• Iterative Prototyping and Testing

  The concept was brought to life through continuous prototyping, with each iteration tested by real users. This agile approach allowed us to validate design decisions and make improvements based on user and stakeholder feedback.
  

• Support During Production Sprints


  Ongoing design support during the technical production phases, ensuring the final tool maintained its user-centric approach while meeting technical requirements.